Quality Flow Control ("we," "us," or "our") provides a missed-call response service for home service businesses. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
What this service does
We operate a system on behalf of home service businesses (such as HVAC and plumbing companies). When a customer calls one of these businesses and the call is not answered, our system sends a single automated text message back to the customer letting them know their call was received and that the business will follow up.
Information we collect
When a customer places a call to a business that uses our service, we process the following information in order to send the response message:
- The phone number the customer called from
- The date and time of the call
- The business that was called
We do not collect names, payment information, location data, or any other personal details from callers. We only process the information needed to return a single response message.
We do not sell, rent, or share your information. No mobile information or phone numbers collected through this service will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent are not shared with any third parties.
How we use your information
The phone number and call information are used for one purpose only: to send a single automated reply to the customer who called, and to log the missed call so the business owner knows to follow up. We do not use this information for marketing, we do not build profiles, and we do not add callers to any list.
Message frequency and consent
A customer receives a text message from this service only after they have called the business directly. The act of calling the business initiates the contact. The automated reply is a direct response to that customer-initiated call. Customers do not receive recurring or promotional messages through this service.
Opting out
Any customer who receives a message can reply STOP at any time to stop receiving messages. They can reply HELP for assistance. Message and data rates may apply.
Data retention
Call records are retained only as long as needed to provide the service to the business and are not used for any other purpose.
Contact
If you have any questions about this Privacy Policy, contact us at marvin@modernblackgold.com.